FAQs about TeleHealth

FAQs

Frequently asked questions about telephone and video visits:

Telephone visits are conducted over the telephone. Besides the Telehealth visits through our HIPPA compliant Zoom link, video visits are also offered through Doxy.me, and Facetime during COVID 19, a service that is  available on Apple and Android devices. Our office will contact you at the phone number you provided on your health record to complete your “check-in” and provide you a specific timeframe during which your provider will evaluate you via telephone or video visit.

If you choose Doxy.me or Facetime, be sure your device is equipped with a camera and microphone (i.e. PC, MAC, Android or Apple device), and connected to Wi-Fi or set up to use your cellular data.

Doxy.me Step by Step Guide:

  1. Click on link below or copy and paste in browser  in your PC, MAC, Android or Apple phone device
  2. Install Adobe Acrobat Reade for PDF (it will prompt you to do that)

https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:602b04f5-688e-4f15-8527-0591d5e742d3#pageNum=1

or simply follow steps in attached picture below. (will provide)

Yes. Most appointments are conducted via telephone or our Telehealth or other video visits. You will be contacted prior to the appointment to obtain your consent for a remote visit and reminded of your scheduled appointment time.

During your telephone or video appointment, you will be “checked in” and provided a specific timeframe during which your provider will evaluate you. 

We strongly encourage you to enroll in Myportal for secure access to your health information and continuous communication with your provider.

You can schedule your remote visit by contacting our office by telephone or via MyPortal secure messaging to request a telephone or video appointment. Your provider will review your request, and scheduling staff will confirm the visit.

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